SWPPD Outage On-Call Service
Southwest Public Power District is contracted with Nebraska Public Power District (NPPD) to perform the duties of our after hours on-call service. Any calls made after normal business hours are forwarded to NPPD’s Call Center located in Norfolk, Nebraska.
When you make an after-hours call, you must call our normal after-hours numbers of (308) 285-3295 or toll free 1-800-379-7977. Continue to use these numbers to call in and report your outages or any other issues that arise.
The Call Center records every call that is made along with the specific problem, time, etc. We are then able to track trouble calls to determine if a specific line is giving us problems, what type of problem is occurring, and if it is happening at one time of the night more often than another.
If we notice an abnormal trend on a specific section of line, we are able to assign our crews to closely investigate that line to locate the cause of the problem.
If you experience a power outage, there are a few steps for you to follow to expedite the restoration of power to your service.
- Check your breakers and fuses
- See if your neighbors have power
- Call (308)285-3295 or 1-800-379-7977
- Give the call center your Name and Account Number or Meter Number (found on your monthly bill)
Keeping Safe When the Lights Go Off
Power outages always happen at the worst possible time, frequently when the weather is bad and you need to stay in touch with the outside world for weather advisories. Follow these tips to help you stay safe. For more information and videos on electrical safety, visit www.SafeElectricity.org.
- Have a battery operated radio ready for use
- Seek shelter indoors or in an enclosed metal topped vehicle when there is a thunderstorm in the area
- Make sure you have at least on good flashlight with fresh batteries
- Unplug or turn off all major appliances
- Keep the refrigerator and freezer doors closed
- If using a generator, connect the equipment you want to power directly to the outlets on the generator. DO NOT connect the generator to your home's electrical system. For more information view Generator Life Saving Tips.
- Make sure your personal computer is plugged into a uninterruptible power supply
- Have emergency numbers available
- Use your smart phone to check our Twitter and Facebook pages for updates
Downed Power Lines
Consider any downed power line to be energized and extremely dangerous. Even the ground around a downed power line can be deadly, so stay away!
- If you see a downed power line, leave the area and immediately call 911 to report it to the local power company. Keep pets, children and others away from the area. Never touch a downed power line or any object touching a downed power line, and never try to remove tree limbs from downed power lines.
- Do not trim trees around power lines - call your power company to do it for you.
- If you are in a vehicle and it comes in contact with a power pole or power line, stay inside until emergency workers arrive. If you must get out due to fire or another emergency, jump clear without touching the car and the ground at the same time. Land with your feet together, then shuffle away with your feet close together.
See more information about storm safety by visiting our Safety page.